FAQ

As a small business, we add new items regularly, and we announce our drops on our Instagram @by___gone. We often do countdowns to keep you updated, so you won’t miss a thing! Be sure to follow us there for the latest news and arrivals. If you have any more questions, just let us know!

Yes, we do offer international shipping. You can find detailed information about our shipping options and rates in the “Shipping & Returns” tab on our website. If you have any specific questions or need further assistance, feel free to ask!

Gentle Washing: Always check the care label. If it’s machine washable, use a gentle cycle with cold water. Otherwise, consider hand washing.
Air Dry: Avoid using a dryer. Lay the item flat or hang it to air dry, away from direct sunlight to prevent fading.
Storage: Store items in a cool, dry place. Use padded hangers for delicate fabrics and consider breathable garment bags for longer storage.
Spot Clean: For small stains, spot clean with a mild detergent instead of washing the whole garment.
Avoiding Moths: Keep your clothes safe from pests by using lavender sachets or cedar blocks in your storage area.

Currently, we are not offering returns or exchanges. That’s why we strive to provide as much detail as possible about each item to help you make an informed decision. If you have any specific questions about a particular item, please don’t hesitate to ask—we’re here to help!

Each item in our store has a detailed description listed under the product, where you can find information about its condition, any flaws, and measurements. We strive to provide as much detail as possible to help you make an informed decision. If you have any specific questions about a particular item, feel free to ask!